Privacy Policy

1. Information We Collect

Personal Information:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through 2checkout)
• Account credentials and profile information
• Communication records between buyers and vendors
• Government-issued identification for vendor verification

Usage Information:

• Device information, IP address, and browser type
• Pages visited, time spent, and interactions on our platform
• Search queries and purchase history
• Location data (with your consent)

Vendor Information:

• Business name, tax identification number, and business address
• Bank account details for payment processing
• Product listings, inventory, and sales data
• Identity verification documents and background check results
• Business registration and licensing documentation

2. How We Use Your Information

We use collected information to:

• Facilitate transactions between buyers and vendors
• Process payments and deliver products/services
• Verify vendor identity and conduct background screenings
• Monitor compliance with platform policies and legal requirements
• Communicate order updates, shipping notifications, and customer support
• Improve our platform, personalize user experience, and prevent fraud
• Detect and prevent prohibited product listings
• Comply with legal obligations and enforce our terms
• Cooperate with law enforcement when required
• Send promotional communications (with your consent)

3. Information Sharing

We share information with:

• Vendors: When you make a purchase, vendors receive necessary information to fulfill your order
• Service Providers: Third-party logistics providers, payment processors (2checkout), customer support tools, identity verification services, and background check providers
• Legal Requirements: When required by law, legal process, or to protect rights and safety
• Law Enforcement: In response to valid legal requests or to prevent illegal activity
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. Vendor identity documents are encrypted and stored securely with access limited to authorized personnel only.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt-out of marketing communications
• Request data portability
• Lodge a complaint with supervisory authorities

Contact us at privacy@toro.com to exercise these rights.

6. Cookies

We use cookies and similar technologies to enhance user experience, analyze usage, deliver personalized content, and detect fraudulent activity. You can manage cookie preferences through your browser settings.

7. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place.

9. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Vendor verification documents are retained for 7 years after account closure.

10. Changes to Privacy Policy

We may update this policy periodically. Continued use after changes constitutes acceptance of the updated policy.