Service Provider Guidelines
Essential guidelines for providing excellent services on Toro marketplace
Professional Standards
Maintain high professional standards in all service delivery. This includes punctuality, quality work, and professional communication.
Service Descriptions
Provide accurate and detailed descriptions of your services. Include pricing, duration, and what's included.
Quality Assurance
Ensure all services meet or exceed customer expectations. Address any issues promptly and professionally.
Customer Satisfaction
Strive for 100% customer satisfaction. Follow up after service completion and address any concerns.
Availability Management
Keep your availability calendar updated. Block out times when you're not available.
Response Time
Respond to booking requests within 2 hours during business hours, 24 hours maximum.
Confirmation Process
Confirm all bookings within 24 hours and send reminder notifications 24 hours before service.
Cancellation Policy
Have a clear cancellation policy. Minimum 24-hour notice required for cancellations.
Background Verification
Complete background verification process. Provide all required documentation and references.
Insurance Coverage
Maintain appropriate insurance coverage for your services and business operations.
Safety Protocols
Follow all safety protocols and industry best practices. Use proper equipment and protective gear.
Data Protection
Protect customer data and maintain confidentiality. Never share customer information without consent.
Professional Communication
Maintain professional communication at all times. Use proper language and be respectful.
Updates & Notifications
Keep customers informed about service progress, delays, or changes in schedule.
Feedback Response
Respond to customer feedback professionally. Address negative reviews constructively.
Platform Communication
Use Toro's messaging system for all customer communication. Avoid external communication.
Business Registration
Valid business registration or professional license
Insurance Coverage
Appropriate liability insurance for your service type
Background Check
Clean background check and character references
Portfolio/Experience
Demonstrated experience in your service area
Equipment & Tools
Proper equipment and tools for service delivery
Emergency Contact
Reliable emergency contact information
Compliance Monitoring
We regularly monitor provider performance and compliance. Violations may result in warnings, service suspension, or account termination.
Support & Training
We provide ongoing support and training resources to help you succeed. Contact our provider support team at providers@toromarket.com
Success Benefits
Top-performing providers receive priority placement, reduced fees, and access to premium marketing tools.