Everything You Need to Succeed
Your Dashboard Access your seller dashboard to manage listings, track orders, respond to customers, and monitor your performance metrics.
Key Performance Standards
Order Fulfillment
- Ship within 1-3 business days (as stated in listing)
- Provide valid tracking within 24 hours of shipment
- Maintain 95%+ on-time shipping rate
- Use only approved logistics providers
Customer Service
- Respond to inquiries within 24 hours
- Maintain professional communication
- Process returns within 24 hours of request
- Honor the 24-hour return window
Product Quality
- Accurate descriptions and photos
- Items must match listings exactly
- Maintain stock levels to prevent overselling
- Submit products for approval before listing
Essential Seller Rules
Prohibited Activities
- Listing banned items (see full list in Vendor Agreement)
- Requesting payment outside Toro
- Manipulating reviews or ratings
- Creating multiple accounts
- Sharing customer contact information
- Offering incentives for positive reviews
Listing Requirements
- All products must be approved before going live
- Accurate specifications and pricing required
- No hidden fees at checkout
- Clear availability and stock levels
- High-quality photos of actual product
- Honest condition statements
Return Policy Compliance
- Accept all valid returns within 24 hours of delivery
- Review return requests within 24 hours
- No restocking fees for defective items
- Cover return shipping for items not as described
- Issue refunds within 24 hours of receiving returned item
Account Violations
1st
Warning and listing removal2nd
Temporary suspension (7-30 days)3rd
Permanent terminationSerious violations: Immediate termination + law enforcement notification
Need Help? Contact support@toro.official-store