Seller Rules & Guidelines
Follow these rules to maintain a successful selling experience on Toro
Accurate Product Information
All product descriptions must be accurate and truthful. Include clear, high-quality images and detailed specifications.
Pricing Transparency
Display clear pricing including any additional fees. Hidden costs are strictly prohibited.
Category Compliance
List products in the correct category. Misleading categorization will result in listing removal.
Stock Availability
Keep inventory levels updated. Overselling is not allowed and may result in account suspension.
Response Time
Respond to customer inquiries within 24 hours during business days.
Order Fulfillment
Process and ship orders within 2-3 business days unless otherwise specified.
Return Policy
Provide clear return and refund policies. Minimum 14-day return window required.
Customer Communication
Maintain professional communication with customers at all times.
Illegal Products
No illegal, counterfeit, or stolen goods. This includes drugs, weapons, and stolen property.
Hazardous Materials
No dangerous or hazardous materials without proper documentation and safety measures.
Adult Content
No adult content, explicit material, or age-restricted products without proper verification.
Intellectual Property
No products that infringe on trademarks, copyrights, or other intellectual property rights.
Payment Processing
Use only approved payment methods. No off-platform transactions allowed.
Fee Structure
Understand and comply with Toro's fee structure. No attempts to circumvent fees.
Account Security
Maintain secure account credentials and report any suspicious activity immediately.
Data Protection
Protect customer data and comply with privacy regulations.
Violation Consequences
Violations of these rules may result in warnings, listing removal, or account suspension. Repeated violations can lead to permanent account termination.
Need Help?
If you have questions about these rules or need clarification, please contact our seller support team at sellers@toromarket.com